FAQ

Yes — free worldwide shipping on all orders, always. No hidden fees, no minimum order.

Orders are processed within 3–7 business days. Delivery times vary by destination but typically range from 10 to 20 business days.

Yes — if your order has not yet entered production, it can be canceled in full. If production has already started but the order hasn't shipped, we can refund the shipping fee. Contact us as soon as possible.

Returns are accepted within 7 days of receiving your order. Items must be unused, unworn, and unwashed to be eligible. Contact us with your order number before sending anything back.

Once your return is approved, the refund is processed back to your original payment method in the same currency as your purchase.

Contact us within 7 days of receiving your order with photos of the issue and your order number. We'll sort it out quickly.

Each product page includes a detailed size guide in both inches and centimeters. Our pieces are designed oversized — if you're between sizes, we recommend going down.

Yes. Every drop is strictly limited. Once it's gone, it's gone — we don't restock. That's part of what makes Xconception what it is.